- Shipping time (delivery time) is estimated and commences from the date the order is purchased and can take longer than expected time duration due to incomplete address (out of the delivery area),invalid phone number/ consign unavailable, or other force major reason.
- Please contact us within 3 months of shipment if the package does not arrive in time, our customer service will get back to you within 24 hours. Note that overdue requests may not be accepted.
RETURN & EXCHANGE
If you're not 100% satisfied with the items you receive, we gladly accept return postmarked within 20 days after the date of delivery and we have made the return so easy for you
As per the time limit of return is 20 days
- If different package have a delivery time gap of less than 20 days,return can be processed together & within the return time frame.
- If different package have a delivery time gap of more than 20 days , please process the return separately to stay within the return time frame.
1. Sign into your KHYATI account
We will confirm the parcel immediately after we receive the return, update the status of the return and refund within 7 working days. The refund will be returned to you as a voucher or to your original payment account.
1. Return Time & Order Status
- Return must be postmarked within 15 days after the date of delivery.
- Order must be delivered & the address of the recipient must be in India.
- If you receive a damaged/ defective item , Khyati customers service should be notified within 24 hours of receipt.
2. Available Return Item
The following items cannot be returned or exchanged:accessories.
3. Bundling Promotion Item Return/ Item with Certain Promotions Return
- All item Bundling Promotion are not eligible for partial cancel, exchange or returns.
- Items with non returnable Marks & free gift cannot be returned.
- Item with non returnable, flash sale ,Promotion item cannot be returned Mark's as well as free gift ,cannot be returned and exchanged.
- Item turn must be in their unused condition with the original packing . We do not accept returned item(s) that have been worn, damaged, washed or altered in any ways.
4. Regarding Mismatch Products
We do not accept returned item that were sent back by you directly without checking with us first . Please be sure to double check your returns before shipping them out, we will not be held responsible for the return of non KHYATI products.
5. Return Method & Cost
We do not offer Freight to collect ( FTC ) service for the package returned to us. The returns will be made at your own cost.
1. Refund Method
The refund will be initiated by voucher or to the original payment account per your request .
2. Refund Process Time
Refund will be initiated within 48 hours from KHYATI side upon receipt of your package.
Pick up service charge for Rs __ will be deducted from total refund self sending shipping fee will be at your own cost.
Please Note - refunds will be initiated for items price only, other fees like shipping guarantee , shipping, COD service charges are non refundable.